Lydia has been a dedicated, vital team member to us here Pacific Northwest Smiles since she started as an intern and then was hired in 2006, and we just couldn’t let her get away! We are so proud of all that has accomplished! Here are a few fun facts and insight about her journey through life and dentistry that she recently shared with us;
What is your favorite aspect of dentistry, what drives you to work in the healthcare field?
I am passionate in helping others make their lives what they want, and be the best that they can be, yes this can be done through dentistry! I fell for dental assisting in 2003 when I had the opportunity to work with an oral surgeon office, my role was to support patients physically and emotionally through uncomfortable dental procedures. I realized small changes in thought and understanding can make a significant impact in each of our days, and I was good at comforting and encouraging this. My goal is to give a sense of empowerment and strength to get to help my patients through difficult situations.
What do you do at Pacific Northwest Smiles?
I wear MANY hats here, some days I put on a mask and gloves and assist Dr. Greenhalgh with treatments such as our CEREC one appointment crowns, or maybe taking impressions for an excited patient to start their Invisalign, clear braces treatment. However, you will most likely see me working in the front office these days, supporting and leading the practice administrative needs. From fulfilling patient requests and questions, insurance billing needs, to scheduling. I’m there to support and lead our team member in whatever way I can day to day.
How Does Lydia Support Dr. Greenhalgh and the Dental Team?
Lydia’s experience in both dental assisting and front office administration highlights the different ways team members contribute to patient care at Pacific Northwest Smiles. From assisting Dr. Darren Greenhalgh during dental procedures to helping patients with scheduling and insurance questions, her work has supported both clinical care and the everyday operations of the practice.
A positive dental experience often depends on the people working behind the scenes as much as those providing treatment. From answering patient questions to keeping appointments organized, team members like Lydia help make each visit run smoothly. The Dental Marketing Secrets Podcast explores the role of teamwork, patient relationships, and practice management in creating a welcoming dental environment.
When you’re not at PNWS, what are you most likely doing?
I am most likely taking a road trip along the coast or inland to meet family and friends for outdoor adventures!
What might we be surprised to learn about you?
I am absolutely mesmerized by reptiles!
I’m a minimalist- I live in a 403 sq foot apartment!
will own a motorcycle of my own some day!
rode from Wisconsin to Washington in 5 days last summer on the back of my
father’s Harley through rain storms and over an eleven thousand foot pass in
elevation, loving every minute of it!
Thank you Lydia for just simply being the most wonderful, lovely, true friend -to the core, we love you!
Siggy, Melissa, Mayra, Carrie, Michelle and of course Dr. D ?
Frequently Asked Questions
What is Lydia’s role at Pacific Northwest Smiles?
Lydia has worked in both dental assisting and front office administration. Her responsibilities have included supporting dental procedures, coordinating appointments, answering patient questions, and assisting with insurance billing.
How long has Lydia been part of Pacific Northwest Smiles?
According to this team spotlight, Lydia joined Pacific Northwest Smiles as an intern and was hired in 2006. Her experience includes clinical dental assisting and practice administration.
How does the dental team help patients feel comfortable during appointments?
The team supports patients by answering questions, explaining procedures, and helping coordinate their care. Lydia’s background in dental assisting reflects her focus on providing reassurance and emotional support during treatment.